Taking good care of your home makes for a better living experience — and protects your security deposit. Here's exactly what's expected from both sides.
We work better together. Here's a clear breakdown of what AllStreet handles and what you're responsible for.
When in doubt, submit a request through the portal and describe the issue. We'll let you know if it's covered.
This is one of the most important things you can do. A clogged filter reduces air quality, overworks the HVAC system, and can cause costly damage. Replace your filter once a month with the same type and size that was in the unit on move-in day.
Test them monthly. Replace batteries immediately when low. Never disconnect, remove, or tamper with them — it's a lease violation and a safety hazard. You are responsible for providing replacement batteries of the same type and quality.
You are responsible for all exterior maintenance, including mowing, trimming bushes (up to 8 ft), removing weeds, raking leaves, and power-washing exterior walls, walkways, and patios. Keep the yard neat and free of debris.
When temperatures drop, you must maintain minimum heat levels to prevent pipes from freezing. Wrap outdoor water mains, clear snow and ice from the front of the Premises, and drain outdoor spigots. Pipe damage from freezing is your responsibility.
Clogged drains and toilets caused by normal use are your responsibility ($55–$85 minimum if we have to fix it). Don't flush wipes, paper towels, or anything other than toilet paper.
Routine pest control (roaches, ants, fleas, bed bugs, mice, etc.) is your responsibility. AllStreet only handles structural infestations like termites. Notify us immediately if you suspect structural pest damage.
Any damage beyond normal wear and tear caused by you, your household members, or guests is your responsibility to repair — or you'll be charged the cost plus a 20% administrative fee. See the move-out charges section below for costs.
Mold prevention is a shared responsibility. Your lease includes a Mold and Moisture Addendum that you agreed to. Here are the key habits to maintain:
⚠ Report moisture immediately. If you notice any leaks, water stains, musty odors, or visible mold — report it in writing within 24 hours through the portal. Failure to report can make you liable for resulting damage.
These are the standard charges from your lease's Repair Services Cost Sheet. A 20% administrative fee is added to all charges, and labor is $60/hour.
| Item | Cost |
|---|---|
| Lock out fee | $75 |
| Re-key home (keys not returned) | $100/door |
| Emergency re-key | $150/door |
| Replace smoke detector | $50 each |
| Replace smoke detector battery | $12 (includes $10 fine) |
| Replace light bulbs | $5 each |
| Window blinds (replace/re-hang) | $75 each |
| Garage remotes | $50/remote |
| Clogged toilet | $85 min |
| Tub or drain clog | $55 min |
| Broken single pane window | $150 |
| Missing/broken screens | $55 |
| Landscaping cleanup | $125 |
| Professional cleaning (move-out) | $450 minimum |
| Carpet cleaning | $125 + $45/room |
| Carpet replacement | $15.50/sq.yd |
| Painting (damage/holes) | $145/room |
| Noise violation | $200/incident |
| Pest control (resident-caused) | $85 min/appointment |
All charges are minimums and may be subject to state/local taxes. A 20% admin fee is added to all charges.
Report these immediately through the portal or text +1 (380) 280-1874:
For fire — call 911 first, then us. For theft — call police first, then us. For all life-threatening situations — always call 911.
Non-emergency repairs will be addressed within 72 hours of your request on business days.
Submit it through your portal — it's the fastest way to get help and keeps a record of every request.
Submit a Service Request →