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Residents

We Work Better, Together

Our residents play a key role in helping us keep every property safe, clean, and comfortable. This guide outlines what you can expect from us — and what we ask of you in return.

Shared Responsibilities

Maintenance & Service

By working together, we can ensure a better experience for everyone — starting from day one.

What You Handle — Resident Responsibilities

Some things are best handled directly by you to keep your home running smoothly. These include:

  • Utilities payment up to date
  • Replacing HVAC filters regularly (monthly recommended)
  • Changing light bulbs and smoke detector batteries
  • Landscaping (mowing, weeds, leaves), unless your lease says otherwise
  • Taking out trash and keeping pests away
  • General cleanliness and day-to-day upkeep
  • Reporting issues early before they worsen

Residents may be responsible for damage due to neglect or misuse.

What We Handle — Included Services

AllStreet is responsible for keeping your home functional and up to standard. We take care of:

  • HVAC, electrical, and plumbing systems
  • Roof, foundation, and major structural elements
  • Water heaters and provided appliances
  • Exterior pest control (where applicable)
  • Damage from weather, wear-and-tear, or code compliance issues
  • Fire, smoke, and sparks alarm
  • Doors, windows, and locks
Submitting a Request

How to Request Maintenance

Getting help is easy. Here's how:

1

Log into the Resident Portal

Submit your request online at any time — available 24/7 on desktop or mobile.

2

Be specific and include photos

The more detail you provide, the faster we can get the right person to help you.

3

For urgent matters, text us

Text +1 (380) 280-1874 for anything urgent. For life-threatening situations, always call 911 first.

Emergencies

Emergency Situations

Contact us right away if you experience:

  • No heat in winter
  • Flooding or serious leaks
  • Electrical hazards
  • Sewage backups

In general, any maintenance concern that impacts an essential service to you or the home is considered an emergency. As always, if conditions are life-threatening, call 911.

📱 Text: +1 (380) 280-1874
Vendor Appointments

Request Maintenance and Appointments

  • Submit requests through the Resident Portal
  • Be specific and include photos if possible
  • For urgent matters, text us: +1 (380) 280-1874, or call 911

When vendors or technicians are scheduled:

  • We'll provide notice ahead of time
  • Someone 18+ must be home (unless you allow key access)
  • Secure pets and clear the work area
Risk Management

Securing Your Home

Security Technology

For added peace of mind, AllStreet can provide and install an LTE-based outdoor security camera system for a monthly fee. If you prefer to install your own security system or camera, you're welcome to do so — just make sure the installation doesn't damage the property. Let us know before installing anything that requires drilling or hardwiring.

Renter's Insurance Required

All residents are required to carry renter's insurance during the entire lease term. It protects your personal belongings and provides liability coverage in case of accidents or damage. Proof of active coverage must be submitted before move-in. You're free to choose any provider, but coverage must include at least $100,000 in liability. If proof is not provided, AllStreet may enroll you in a default policy at your expense.

Questions about renter's insurance? We're happy to help. Text us at +1 (380) 280-1874 or email support@allstreethomes.com.

Need to submit a request?

Log in to your Resident Portal to get started — or text us for anything urgent.