We Work Better, Together

Our residents play a key role in helping us keep every property safe, clean, and comfortable. This guide outlines what you can expect from us and what we ask of you in return. By working together, we can ensure a better experience for everyone—starting from day one.

SHARED RESPONSIBILITIES

Maintenance & Service

What You Handle - Resident Responsibilities

Some things are best handled directly by you to keep your home running smoothly. These include:

Utilities payment up to date
Replacing HVAC filters regularly (monthly recommended)
Changing light bulbs and smoke detector batteries
Landscaping (mowing, weeds, leaves), unless your lease says otherwise
Taking out trash and keeping pests away
General cleanliness and day-to-day upkeep
Reporting issues early before they worsen

Residents may be responsible for damage due to neglect or misuse.

What We Handle - Included Services

AllStreet is responsible for keeping your home functional and up to standard. We take care of:

HVAC, electrical, and plumbing systems
Roof, foundation, and major structural elements
Water heaters and provided appliances
Exterior pest control (where applicable)
Damage from weather, wear-and-tear, or code compliance issues
Fire, Smoke and Sparks Alarm
Doors, windows and locks

You can request maintenance through Resident Portal, or if urgent, text +1 (380) 280-1874.

Emergencies

No heat in winter
Flooding or serious leaks
Electrical hazards
Sewage backups

What is considered a maintenance emergency? In general, any maintenance concern that impacts an essential service to you or the home.

As always, if conditions are life-threatening, call 911.

Request Maintenance and Appointments

Submit requests through the Resident Portal
Be specific and include photos if possible
For urgent matters, text us: +1 (380) 280-1874, or call 911

When vendors or technicians are scheduled:

We’ll provide notice ahead of time
Someone 18+ must be home (unless you allow key access)
Secure pets and clear the work area

RISK MANAGEMENT

Securing Your Home

Security Technology

For added peace of mind, AllStreet can provide and install an LTE-based outdoor security camera system for a monthly fee. If you prefer to install your own security system or camera, you're welcome to do so—just make sure the installation doesn’t damage the property. Let us know before installing anything that requires drilling or hardwiring.

Renter's Insurance Required

All residents are required to carry renter’s insurance during the entire lease term. It protects your personal belongings and provides liability coverage in case of accidents or damage. Proof of active coverage must be submitted before move-in. You’re free to choose any provider, but coverage must include at least $100,000 in liability. If proof is not provided, AllStreet may enroll you in a default policy at your expense.